PARENT INFORMATION BOOKLET

PROGRAM STATEMENT

At Churchill Carling Daycare we believe that licensed group based child care is one of the best options for children.  We do our utmost to ensure that each program offers children quality care in a stimulating, play-based learning environment.  CCDC strives to provide a safe and healthy environment with annual checks of equipment and systems, water flushing/testing as well as daily checks of classrooms and playground areas prior to children entering the program.   Our warm and inviting classrooms are designed with age appropriate equipment and gain the varied interests to positively support the children’s learning in our care.

We believe children are competent, capable, curious and rich in potential.  Our daycare setting promotes and enhances a child’s emotional, social, physical and cognitive development.  Each program allows children in our care to follow their interests and take part in child-initiated and teacher-supported activities as they play, read, inquire and explore their environment within their flexible daily schedule.  This allows children to satisfy their curiosity and reach their developmental milestones.  Children are encouraged to develop self-regulation, rather than simply learning to be compliant. Teachers model positive appropriate language with children, other staff and parents to support children in their own abilities to communicate by use of manners and the expression of one’s emotions and needs.  Our teachers guide your children in a positive manner, and never engage in prohibited practices outlined in the regulations. 

Structured and unstructured activities are provided both indoors and outdoors in all of our programs.  CCDC respects the fact that children need a time for active and quiet play as well as rest time giving consideration to the individual needs of the children in our programs. Our teachers take advantage of opportunities for exploration in our neighborhood with community partners that include but are not limited to trips to the local library, use of public transportation and local talent involving music and rhythm and neighborhood walks.  Parents and siblings are encouraged to visit the daycare program on these days to add an added sense of community involvement within our families.  Visits from community helpers are used as well to supplement and enrich our programs.  Staff will share these experiences with parents by providing them with photos of their children actively involved in these activities and daily interactions at drop off and pick up times.  Bulletin boards, emails, regular newsletters and communication books are used to keep parents well aware of their children’s learning and foster the engagement of ongoing communication.  Programming is reflected by documenting the impact of these activities on the children and possibly their families.  Parents will be given the opportunity to have input into their child’s programming in any/all capacity that they are willing to do by means of being provided with reviews the staff have prepared from the activities in their programs.  

CCDC has consulted with Canada’s Food Guide to plan all meals, snacks and beverages provided to the children in their care.  Parents are consulted with their child’s nutritional preferences and restrictions and possible allergies and are accommodated by the full time cook.   Recipes are provided to parents who would like to include the nutritional meals in their homes.

CCDC offers professional development opportunities including first aid courses. Through our regular monthly meetings, staff is notified of conferences, workshops and courses offered by community partners and others.  Staff is familiar with the Early Learning for Every Child Today and the How Does Learning Happen? documents published by the Ministry of Education in order to implement the pedagogical approach and documentation that are reviewed and updated continuously to support children as they learn along a developmental continuum allowing for smoother transitions from one program to another.

By working together and offering support, advice and resources to staff, parents, students and children we recognize that early years programs are critical as children’s early experience last a lifetime.  Promoting a deeper reflection on creating a daycare facility where children, families and staff explore, question and learn together as a whole is a main goal at CCDC.

PROGRAMS OF SERVICE

We have responded to the needs and demands of the families in our immediate area of Westboro and currently provide two locations of Toddler and Preschool Programs.   Location One is at 724 Churchill Ave. and houses 15 toddlers and 26 preschoolers and Location Two is at 715 Roosevelt Ave. with 10 toddlers and 16 preschoolers.   

HOURS OF OPERATION

Our daycare is open year-round, Monday through Friday from 7:15 a.m. to 5:45 p.m.   The daycare is closed on the following statutory holidays only:

•	New Year’s Day
•	Family Day
•	Good Friday
•	Easter Monday
•	Victoria Day
•	Canada Day
•	Civic Holiday in August
•	Labour Day
•	Thanksgiving Day 
•	Remembrance Day - we are open 
•	Christmas and Boxing Day
•	Please note that although Remembrance Day is a statutory holiday, we remain open to accommodate parents who do not have this day off.  We do however; take this day as a holiday during the week of Christmas when our attendance is usually lower.  
•	The daycare is closed between Christmas and New Year’s due to low enrollment and to allow the staff a holiday with their families.  Plenty of notice is given each year to the parents as to the specific dates of closure.  It usually results in 2 or 3 business days along with the statutory holidays of the daycare being closed.
•	The daycare will be closing annually the 4 days after the Civic Holiday in August for maintenance of the buildings and holidays for the staff.  Rates have been pro-rated to reflect such.
WAITING LIST

Churchill Carling Daycare Ltd. maintains an up to date waiting list for children wanting space at our facility.  It is on a first come first served basis.  Sibling priority will over ride anyone new waiting to have a space at CCDC.  Our website at www.churchilldaycare.ca   has a pre-reg page that can be filled out and that alone will place your child/ren onto our waiting list.  We only offer full fee spaces as we do not have subsidized care. 

The waiting list will be made available in a manner that maintains the privacy and confidentiality of the children listed on it by being locked in the office and only available to the Director to consult.   The position of a child on the list is available only to the Director who has the access and can see the page number to determine the position of a child on the waiting list.

There is no charge to place your child (ren) onto our waiting list and no fees associated with no registration fees.  Once you choose CCDC as your child’s daycare, you only secure your space with the required paperwork submitted and a non-refundable deposit of half of your child’s first month of care.

ADMISSION POLICY

Spaces require a non-refundable deposit of half the first month’s daycare fees to secure the space payable on the date of registration. Forms in the Registration Folder must be fully completed and returned with the deposit and series of post-dated cheques.  

The following forms are required returned:
1.	Registration Package
2.	A Photocopy of Immunization Record
3.	Mini Field Trip Authorization Form

PAYMENT AND FEE SCHEDULE

All payments are due on the first of each month before the service is rendered.  Post-dated cheques covering 6 months at a time are requested from all parents. Parents may choose to divide their fees into 2 equal monthly payments.  Please check the payment schedule included in your information package.  There is an administrative charge of $5.00 per cheque if two payments are made.  There will be an NSF charge of $25.00 for cheques returned by the bank.  Our fiscal year is from January to December.  All cheques are made out to Churchill-Carling Daycare Ltd.  
As always, if any family has any need to make alternative arrangements to the ones outlined above, please do not hesitate to contact the Director, Karen Bolton.  We are happy to help you in any way we can. E-transfers are also accepted monthly to cover your daycare costs.

INCOME TAX RECEIPTS

An income tax receipt will be issued to all parents in February of the following year, for personal tax purposes.  If your child leaves before this time, please ensure that we have your current email and address.

PERIOD OF INTEGRATION 

For many young children, starting daycare is often a new experience for both the child and the parent.  This may be the first time that the child has been separated from the parent.  To make the transition to daycare a little easier, we have devised an integration process.  For the first two days, we ask that you leave your child here for half a day, until just after lunch and on the third day we ask that your child come for a full day but with shorter hours than what you would normally need.  This will help both you and your child to adjust to the daycare setting.  Depending on your child and how well the integration proceeds, there is some flexibility in this process.   Please feel free to call the daycare anytime during the day to inquire how your child is settling in.

ARRIVAL AND PICK-UP

Our program runs from 7:15 a.m. to 5:45 p.m.  All children should be present by 9:30 a.m. at both of our locations.  Young children depend on a regular routine for a sense of security.  We recommend that you establish fixed hours for dropping off and picking up your child. If you are running late or your child will be absent, please phone us in the morning before 9:30 a.m.  Late children may not be accepted after 9:30 a.m. without an earlier call letting us know. Please call if you need to pick up your child earlier than usual.  For the protection of your child, we must be notified IN ADVANCE if someone other than yourself will be coming for your child.  We will ask for picture I.D. from people we have not previously met.  WE WILL NOT RELEASE YOUR CHILD TO ANYONE WITHOUT YOUR PRIOR CONSENT.  Parents who are late (after 5:45 p.m.) will first be given a written warning.   A second time late will result in a late charge of $10.00 for each 15-minute period started.  This will be paid directly to the staff member staying late with your child.  Three late fees may result in the termination of your daycare spot.   Please ensure that staff is made aware of your child’s arrival so that we are able to complete our attendance properly.  Please also ensure that staff is aware of when you leave with your child at the end of the day.

ABSENTEEISM, ILLNESS AND HOLIDAYS- REFER TO COVID-19 POLICY AS WELL PLEASE ATTACHED

Please inform us of any absence due to illness with symptoms before 9:30 a.m.  We ask that you email the daycare, message teachers on Seesaw or call us at 613-722-0505 to report absences. 
Children who are too sick to participate in the program must remain at home until their symptoms have subsided and they can actively join in.  Children with diarrhea, nausea, vomiting must be symptom free for a minimum of 48 hours before re-entry to the program, unless otherwise advised by their physician.  In such cases, where a doctor has deemed the child well to re-enter the program prior to our 48 hour policy, a doctor’s note is required.  Fevers and other cold symptoms require a minimum of 24 hours symptom free to return.
If you are planning holidays with your child, please let us know in advance.  Parents are required to pay for any and all absences whatsoever due to vacation, sick time, early closing etc.  

EARLY CLOSING

In the event that the City of Ottawa issues weather warnings asking employers to send their employees home early, the daycare may also close early.  In this situation parents will be contacted to come and pick-up their children as soon as possible.  

EMERGENCY MANAGEMENT POLICIES

CCDC has Emergency Management Policies in place should a situation such as a lockdown, hold and secure, bomb threat, disaster requiring evacuation, environmental threats or natural disasters ever occur.  All staff have been instructed with these procedures to ensure the safety and well-being of the children in our care.  Parents will be notified by email should CCDC ever have to follow such procedures.  Location One (724 Churchill Ave.) uses Location Two (715 Roosevelt Ave.) and vice versa for their Emergency Shelter.

BEHAVIOUR MANAGEMENT/DISCHARGE POLICY/PROHIBITED PRACTICES

At Churchill Carling Daycare we believe that there are socially acceptable standards of behaviour and we will resolve to maintain these standards.  We strive to instill the principles of fairness, integrity, honesty and a sincere appreciation of human dignity. In order to promote self-discipline, ensure health and safety, respect the rights of others, and maintain equipment, children are disciplined in a positive manner.  At Churchill-Carling Daycare, the following practices are prohibited:
•	Corporal punishment of the child; 
•	Physical restraint of the child, such as confining the child to a high chair, car seat, stroller or other device for the purpose of discipline or in lieu of supervision, unless the physical restraint is for the purpose of preventing a child from hurting him/herself, or someone else, and is used only as a last resort and only until the risk of injury is no longer imminent;
•	Locking the exits of the child care centre for the purpose of confining the child, or confining the child in an area or room without adult supervision, unless such confinement occurs during an emergency and is required as part of the licensee’s emergency management policies and procedures;
•	Use of harsh or degrading measures or threats or use of derogatory language directed at or used in the presence of a child that would humiliate, shame or frighten the child or undermine his or her self-respect, dignity or self-worth;
•	Depriving the child of basic needs including food, drink, shelter, sleep, toilet use, clothing or bedding; or
•	Inflicting any bodily harm on children including making children eat or drink against their will.
Any staff contravening this regulation will be terminated immediately.  Natural consequences for a child’s actions are enforced in order to help promote a sense of responsibility and self-regulation.   Re-direction or simply discussing the inappropriate behaviour, and ways to improve, are our preferred methods of discipline.  We will inform parents of ongoing behaviour situations with their child so that daycare staff and parents can work together in a consistent manner to promote positive change.  In extreme situations, a discharge policy may come into effect for very difficult, aggressive or destructive behaviour from children in our care.  Verbal or physical abuse from parents as well will not be tolerated and may result in immediate termination.  CCDC strives to provide a positive environment not only for the children and parents but for their staff as well.

SERIOUS OCCURRENCE

          The safety and well- being of your children is the highest priority for CCDC.   In spite of all the best precautions, serious occurrences can sometimes take place.  A serious occurrence could include:
•	Serious injury to a child,
•	Fire or other disaster on site,
•	Complaint about service standard,
•	Declaring of an Outbreak from Ottawa Public Health – Confirmed PCR test of COVID-19 of child or staff
We are required to report serious occurrences to the Ministry of Education, which is responsible for our child care licensing.  We are also required to post such information (Serious Occurrence Notification Form) in our daycare so that parents can have access to it.  This posting will give you information about the incident and outline any follow-up actions taken and the outcome.  CCDC will post on our Parent Information Board should a serious occurrence ever happen.  

INDIVIDUALIZED SUPPORT PLAN

CCDC accepts children at all different levels including those children that may require special/medical support to be included in our programs.  We currently have access to Children’s Integration Support Services which offers support and guidance to the staff, parents and children involved for a smooth transition of inclusion within the program.  Individualized Support Plans will be drawn up from consultation with parent, staff and any other professionals to successfully include a child into the program.  Regular monitoring and evaluating will continue to ensure a smooth integration into all of our programs.  
HEALTH AND ADMINISTRATION OF MEDICATION

Ontario Regulation 137/15 made under the Child Care and Early Years Act, 2014 requires that all children in attendance must be provided with regular outdoor play each day.  If you feel your child is too ill to fully participate in our program indoors and outdoors, we insist that they remain at home.  If your child is showing signs of illness before coming to the day care (high fever, 101F/38c or higher, unexplained rash, diarrhea, vomiting, or a communicable disease) or becomes ill during the day, you will be asked to make alternate care arrangements.  This is to protect all children and staff from becoming ill.   Any child who was absent from the day care due to illness must not be brought to the day care until all symptoms of severe cough, fever, diarrhea or vomiting have been absent for twenty-four hours.  If a child is placed on antibiotics to combat an infection, the child should not be brought to the day care center until he/she has been taking the medication for at least twenty-four hours and other symptoms such as fever and pain have dissipated. Churchill Carling Daycare staff will administer both prescription and non-prescription medication to children as long as the medication comes in its original container, with the original prescription label.  An authorization to administer medication form must be completed and signed by the parent before any medication will be administered. Please tell the staff if your child is on medication at home so that we may be alert to any side effects. EPI-PEN/LIFE THREATENING ALLERGIES: Children with a diagnosed anaphylactic allergic reaction should wear a MEDI-ALERT bracelet/necklace.  If prescribed, an epi-pen MUST accompany the child at all times while in the daycare, whether carried by the older child or monitored by staff for the younger child.   In the case of food allergies, please make arrangements to consult with our cook.

NUTRITIOUS LUNCHES AND SNACKS

With a full time cook on the premises at Location One, each day we provide your child with a nutritious mid-day meal as well as a morning and afternoon snack.  Location Two is catered from our Location One with the same rotational menu.  Menu plans are posted on the Parent Information Board at both of our locations so that you can see what your children will be eating each and every day.  Recipes can be provided should you wish to try something new at home.  

NUT FREE ENVIRONMENTS
In order to provide as safe an environment as possible, Churchill Carling Daycare does not allow peanut butter and/or nut products from home at either of our locations, nor do we use nut/egg products in our menus.   Milk substitutions used at CCDC for those that cannot tolerate cow’s milk is soy milk.  Anything brought in from home to be served at the daycare for a special event must abide by our nut free policy.

SLEEP/REST TIME POLICY

In order to nurture children’s healthy development and well-being, CCDC supports each and every child’s varied physiological and biological rhythms and needs for active play as well as sleep and quiet time.  We provide each child with up to two hours of sleep/rest time.  Each child will be provided a cot with a clean sheet and a calm soothing atmosphere.  A favourite sleep toy is permitted during sleep time.  Please provide a seasonally appropriate blanket as well.  With consultation regularly with parents and children, we establish a rest/sleep plan that best suits the child’s needs.  By providing flexible rest time programming we can meet the needs of all the children in our care.  During this period of programming, direct visual checks are performed every 30 minutes by the staff physically checking each child for any signs of distress while they are sleeping in our Toddler programs.

CLOTHING AND POSSESSIONS

Each child is required to have a minimum of one full change of clothes at the daycare at all times.   Please ensure that all belongings are labeled with your child’s name.  For reasons of safety, slippery or flip-flop style shoes are not permitted.  We strongly recommend dressing your children in clothes designed for “play”.  We do not assume responsibility for clothing that becomes soiled, ripped or worn as a result of typical children’s play. To dress your child for outdoor play periods we suggest the following:

SUMMER:	mandatory sunhat, t-shirts and shorts, closed toe sandals and/or running shoes, bathing suit and towel.
WINTER:	full snowsuit, warm waterproof boots, two pairs of mittens and a warm hat. NO SCARVES please provide neck warmer instead.
Sunscreen will be provided by the daycare for summer months.  We ask that parents apply the sunscreen upon arrival in the morning.  Our staff will re-apply children’s sunscreen in the afternoon before outdoor play.  
During the warmer summer months, CCDC will provide the children with sprinklers or water tables for play to keep cool with.  Wading pools are no longer permitted on the daycare premises.  Swimming/wading is only allowed with a certified lifeguard present.  Preschool programs will benefit from the use of the City of Ottawa outdoor wading pools in conjunction with this new policy as they have lifeguards present at all times.

FIELD TRIPS/PARENTAL INVOLVEMENT

Throughout the year, trips are made to places of interest according to the seasons and to promote learning 

opportunities.  We will require your signed permission for field trips and, at times, a fee to help cover costs.  Parent volunteers may be required on some trips.  Should you like to be involved in your child’s daycare, for example share a talent, please feel free to speak with your child’s teacher.  We have an open door policy for our parents of CCDC, but please remember that if you are dropping by to make it at a time that won’t interfere with your child’s day.  Regular emails and newsletters are sent to parents to keep them abreast of their child’s program. Pictures are taken regularly of children’s learning to show parents what their children are busy learning as well as a tool for the educators for evaluating their programs. 

PARENT ISSUES AND CONCERNS POLICY AND PROCEDURES

Parents/guardians are encouraged to take an active role in our child care center and regularly discuss what their child (ren) is experiencing with our program. As supported by our program statement, we support positive and responsive interactions among the children, parents/guardians, child care providers and staff, and foster the engagement of and ongoing communication with parents/guardians about the program and their children. Our staff is available to engage parents/guardians in conversations and support a positive experience during every interaction. 
All issues and concerns raised by parents/guardians are taken seriously by Churchill Carling Daycare Ltd. and will be addressed. Every effort will be made to address and resolve issues and concerns to the satisfaction of all parties and as quickly as possible.
Issues/concerns may be brought forward verbally or in writing. Responses and outcomes will be provided verbally, or in writing upon request. The level of detail provided to the parent/guardian will respect and maintain the confidentiality of all parties involved.
An initial response to an issue or concern will be provided to parents/guardians within 1-2 business day(s). The person who raised the issue/concern will be kept informed throughout the resolution process.
Investigations of issues and concerns will be fair, impartial and respectful to parties involved. 
Confidentiality
Every issue and concern will be treated confidentially and every effort will be made to protect the privacy of parents/guardians, children, staff, students and volunteers, except when information must be disclosed for legal reasons (e.g. to the Ministry of Education, College of Early Childhood Educators, law enforcement authorities or Children’s Aid Society). 
Conduct
Our center maintains high standards for positive interaction, communication and role-modeling for children. Harassment and discrimination will therefore not be tolerated from any party.  CCDC has a policy in place that will be followed should the situation arise.
If at any point a parent/guardian or staff feels uncomfortable, threatened, abused or belittled, they may immediately end the conversation and report the situation to the supervisor and/or licensee/owner.

Concerns about the Suspected Abuse or Neglect of a child
Everyone, including members of the public and professionals who work closely with children, is required by law to report suspected cases of child abuse or neglect. 
If a parent/guardian expresses concerns that a child is being abused or neglected, the parent will be advised to contact the local Children’s Aid Society (CAS) directly. 
Persons who become aware of such concerns are also responsible for reporting this information to CAS as per the “Duty to Report” requirement under the Child and Family Services Act.
For more information, visit:

http://www.children.gov.on.ca/htdocs/English/childrensaid/reportingabuse/index.aspx 

Procedures

Nature of Issue or Concern	Steps for Parent and/or Guardian to Report Issue/Concern:	Steps for Staff and/or Licensee in responding to issue/concern:	
Program Room-Related
E.g: schedule, sleep arrangements, toilet training, indoor/outdoor program activities, feeding arrangements, etc.

	Raise the issue or concern to
-	the classroom staff directly
or
-	the Director/Supervisor or licensee.	-	Address the issue/concern at the time it is raised 
or
-	Arrange for a meeting with the parent/guardian 
within 1-2 business days.
Document the issues/concerns in detail. Documentation 
should include and be recorded in the logbook:
-	the date and time the issue/concern was received;
-	the name of the person who received the issue/concern;
-	the name of the person reporting the issue/concern;
-	the details of the issue/concern; and
-	any steps taken to resolve the issue/concern and/or
 information given to the parent/guardian regarding next 
steps or referral.
Provide contact information for the appropriate person if the 
person being notified is unable to address the matter.
Ensure the investigation of the issue/concern is initiated 
by the appropriate party within 1-2 business days or as soon 
as reasonably possible thereafter. Document reasons for delays 
in writing.
Provide a resolution or outcome to the parent(s)/guardian(s) 
who raised the issue/concern.	
General, Centre- or Operations-Related
E.g: child care fees,  hours of operation, staffing, waiting lists, menus, etc.	Raise the issue or concern to 
-	the Director/Supervisor or licensee.		
Staff, Supervisor-, and/or Licensee-Related	Raise the issue or concern to
-	the individual directly
or
-	the Director/Supervisor or licensee.

All issues or concerns about the conduct of staff, etc. that puts a child’s health, safety and well-being at risk should be reported to the Director/Supervisor as soon as parents/guardians become aware of the situation.
		
Student- / Volunteer-Related
	Raise the issue or concern to
-	the staff responsible for supervising the volunteer or student
or
-	the Director/Supervisor and/or licensee.
-	
All issues or concerns about the conduct of students and/or volunteers that puts a child’s health, safety and well-being at risk should be reported to the Director/Supervisor as soon as parents/guardians become aware of the situation.		

Escalation of Issues or Concerns: Where parents/guardians are not satisfied with the response or outcome of an issue or concern, they may escalate the issue or concern verbally or in writing to the Director/Supervisor/Licensee.  Email address for the daycare is churchilldaycare@hotmail.com.

Issues/concerns related to compliance with requirements set out in the Child Care and Early Years Act., 2014 and Ontario Regulation 137/15 should be reported to the Ministry of Education’s Child Care Quality Assurance and Licensing Branch.

Issues/concerns may also be reported to other relevant regulatory bodies (e.g. local public health department, police department, Ministry of Environment, Ministry of Labour, fire department, College of Early Childhood Educators, Ontario College of Teachers, College of Social Workers etc.) where appropriate.

Contacts: 
Director, CCDC – Karen Bolton, RECE 613-722-0505
Supervisor Location Two CCDC – Michelle Nieuwoudt, RECE 613-798-2440
Owner/Operator CCDC – Anil Mital, 613-447-2121

Jennie Savith - Program Advisor, East Region
Child Care Quality Assurance and Licensing
Early Years and Child Care Division, Ministry of Education
Office 613-449-2698
jennie.savith@ontario.ca

STUDENT/VOLUNTEER POLICY

With our long affiliations with Algonquin College, CCDC takes Early Childhood Education students into our programs.  We have policies in place that have our staff supervising students and that students will never be left alone with the children in any of their programs.  All students are screened prior to placement and must pass the criteria with current criminal reference check, valid first aid and CPR, up to date immunization and health assessment.

REDUCTION OR WITHDRAWAL OF SERVICES

We require one month’s written notice should you decide to terminate or reduce your daycare services for any reason, or one month’s fees in lieu thereof.  

CWELCC

We are pleased to announce that CCDC has enrolled in the Canada Wide Early Learning and Child Care Agreement (CWELCC) which will be used to build and leverage the success of Ontario’s existing early learning and child care system by increasing quality, accessibility, affordability and inclusivity in early learning and child care.

IN CLOSING…
Welcome to Churchill Carling Daycare.  We look forward to getting to know you and helping your child develop through the programs we offer.  Should you have any concerns or comments during your time here please do not hesitate to contact the Director/ Supervisor, Karen Bolton, (613-722-0505) at any time or the On-Site Supervisor, Michelle Nieuwoudt, (613-798-2440) at Location Two.